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Data Recovery Frequently Asked Questions

Q :Do you charge a diagnostic fee?

A : No. We offer a free, no-obligation analysis of your media.

Q: Am I liable to pay for your data recovery services, if you are unable to recover my data?

A : In case your data or files and folders are not recoverable by us then there are no charges for our professional labor services.

Q: For what all computer storage media you provide data recovery services?

A : We provide data recovery services for Hard Drives, Raid Arrays Disk, USB Drives, Compact Flash Drives, USB, Firewire, IDE, SATA, ATA and all other types of computer storage media devices. We help in recovering data that has been lost due hardware failure, human error, software bugs, a virus or a natural disaster.

Q: I have a IBM computer and I work in UNIX Environment, can you help me with data recovery?

A : Yes! We provide Excellent Data Recovery and Hard Drive Repair for your business or personal Desktops, Laptops, Servers and PDA's of all brands including Maxtor, Seagate, Hitachi, IBM, Toshiba, Fujitsu, Samsung, Western Digital, LaCie, IOmega and many more. And, we support any Systems Environments, such as Microsoft Windows, Apple, Mac, Macintosh, OSX, UNIX, etc.

Q: My hard drive makes some strange noises, can you suggest a solution?

A: TURN IT OFF IMMEDIATELY! When hard drive makes unusual noises it is a symptom of head crash, which can result in major data loss. Contact a professional immediately and do not attempt data recovery yourself using over-the-counter diagnostic tools as it can result in further damage or permanent data loss.

Q: Are over-the-counter diagnostic tools safe for data recovery?

A: Diagnostic Tools can be helpful in fixing minor problems but in case of extreme corruption, it is advisable to take professionals help as these tools can cause permanent data loss if mishandled.

Q: I do not understand the technical terms as I have very less knowledge of computer hardware, can you provide me assistance in simple way?

A: Yes, Our professionals will guide you with the recovery procedure in a simple language by making you understand all the technical terms and features. They have years of experience and expertise in the field and provide you with the best data recovery solutions.